Knowledgebase
Why did I get locked out?
Posted by SITEWORKS SYS on 02 August 2011 01:37 AM
Did you forget your password and try several different combinations and none of them worked? If so, you likely were locked out of the server by the firewall or "Brute Force Protection" which are designed to prevent malicious forces from trying to access your account by guessing the login password for that service.

Go to http://www.ipaddressworld.com/ to get your connecting IP address and send it to us in a ticket at http://siteworks.com/support so we can help you with your login and whitelist the IP if needed.

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