Knowledgebase: All Things Email
Inbox vs Webmail Folders (quota issues)
Posted by SITEWORKS SYS on 14 January 2009 03:01 AM
The INBOX you see via web-based email is your user's one and only inbox - meaning to say that whether you use a mail program like Outlook or Thunderbird, it accesses the same inbox you would see if you used webmail.

If you have already downloaded mail, you should confirm that your mail program is set to then delete it off the server, maximizing the space in your inbox for new mail to arrive. If you instead used webmail to read the mail, create a new folder and move the already read mails into it for later processing. Webmail has an option named FOLDERS. Choose it and follow the directions it will show in order to create or manage folders.

If you read mails in webmail BUT ALSO wish to download them into a mail program, you MIGHT need to select those mails and MARK AS UNREAD so that your mail program will perceive them as new mails to download. Mail programs only download from the INBOX.

Either way, goal is to keep your inbox nice and tidy so new mail can be received. If not, you run the risk of having new incoming mail bounce back to sender with a "quota exceeded" error and no new mail will be accepted until there is room in your inbox.

Now to talk about space. Likely you need more. Please send us a ticket with your username and domain name and we will gladly increase your total mailbox size.

Let's say your user mailbox quota is 25mb. ONLY the inbox counts towards that quota. All other folders (sent, trash, any folders you created) are instead counted in your site's overall storage quota - so lots of mail could be stored in folders and not affect your inbox quota.

Still have questions on this topic? Let us know.
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