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Knowledgebase : All Things Email
Cpanel is bouncing messages with an inaccurate error message of "retry timeout exceeded" when it actually should state "quota exceeded." The fix is to check the account's overall space usage in comparison to the allowance and/or the...
Can I get AOL email with my email client? (Outlook, Eudora, etc.) - YES!Here are the AOL IMAP and SMTP server addresses:imap.aol.com (port 143) smtp.aol.com (port 587)Use your AOL screen name and password to log in. The SMTP server requires authenticatio...
Affects cPanel users only Our cPanel servers allow 60 POP3 logins per user per hour (3600 second interval) and if exceeded, the server's security programs perceive an attack and will block you temporarily - during which time you cannot check mail. For so...
At client requests, we are disabling the method that would compress/zip your mailbox (inbox) into a gz file so that new mails can be received. This was an advantage because if your mailbox was full, the computer would clear it and bundle the mails in...
Please set your mail program to check mail no more than once per 5 minutes. Checking mail more frequently can cause the mail server to be overloaded and resulting in degraded pop services for all users. When this occurs, users receive a "connection...
Our cPanel servers allows 60 POP3 logins per user per hour (3600 second interval) and if exceeded, the server's security programs perceive an attack and will block you temporarily - during which time you cannot check mail. To avoid this, please set your m...
Log in at user's cPanel. Choose Account (ALL) or User (user-specific) Level Filtering. Here is a step by step EXAMPLE to send mails with the subject JoJo5 to the trash: Type SUBJ_JoJo5 in Filter Name field. and change option in Rules selection box to Su...
This is a critical task to ensure that your mailbox on the server is not accumulating old mails that you have already read. You may not see them any longer in your mail program, but unless you have specifically configured your email program (Eudora, Outlo...
Open OUTLOOKFrom the Tools menu select E-mail Accounts.Select the radiobutton next to View or change e-mail account and click Next.Next select More Settings.Select the Advanced tab.Select the Advanced tab. Make the following changes:The box to the left of...
Our default mailbox size is 10Mb each. This works great for most clients. However, we are happy to accommodate your requests for larger mailbox sizes. Additionally, as more and more business is conducted via email we frequently get requests for higher tot...
  There are several ways to handle email. Please review the options to identify those that will best work for you. Note that every account comes with a default mail box account called a POP box and is named yourdomain...
***URGENT*** A new malicious type of spam has been reported by one of our clients (Oct, 2009). If you receive a mail with Subject = Read carefully: Mail Server Upgrade or similar message "Subject: For the owner of the e-mail account" BODY M...
From time to time, spammers might use your legitimate address as a from address on their spam. They are not using the server or our network to originate and process this spam. You are not likely to be spam blocked as a result because examination of the ma...
We have noticed an increase in complaints regarding problems with sending emails. The cause is generally the same and the fix is easy. Most ISPs have some level of off site port 25 restrictions. This is the port used on most servers for sending mail....
The INBOX you see via web-based email is your user's one and only inbox - meaning to say that whether you use a mail program like Outlook or Thunderbird, it accesses the same inbox you would see if you used webmail. If you have already downloaded mail,...
Effective Oct 30, 2008 At client requests, we are disabling the method that would compress/zip your mailbox (inbox) into a gz file so that new mails can be received. This was an advantage because if your mailbox was full, the computer would clear it a...
Recommended email management. Follow steps in order given. Log in to cPanel and choose MAIL to enter the Mail Manager Main Menu. Choose Add/Remove/Manage Accounts and you will be in Mail Account Maintenance mode. Click Add Account for the Add Mail Acc...
Recommended email management. Follow steps in order given. Log in to your Plusmail Panel and choose USER MANAGER. Choose Add User and you will be placed into the Add Virtual User interface. For creating a mailbox, choose a username, make type = POP a...
There are several methods one can use in attempt to minimize spam. The BEST choice at this time is SpamAssassin. It is the leading open source spam-fighting tool, that is flexible, powerful, highly-regarded, and remarkably effective. Please review our Spa...
OCT 2008 - **REVISION** gz mails no longer being created by server, as of 10/31/08 THIS APPLIED TO PLUSMAIL ACCOUNTS ONLY:These are two of the most popular questions we get:A) I found a file in my home directory that looks like this, username.oldmail.da...
Please note that each domain is limited to sending 300 emails per hour (5 per minute). This is a common spam prevention practice. You should devise your mailing lists accordingly (use throttle). Effective Dec 1st, 2006: Due to the incredible resources t...
AOL is quick to block sending servers if it perceives spam arriving from them. One common cause is sending opt-in mail that the recipient has forgotten they requested or in no longer timely to them and they in turn report it as spam within their AOL mai...
SMTP / Port 25 blocking by ISPs Many ISPs are blocking what is called "Port 25" which is the port used to send e-mail. They are doing this to cut down on the amount of spam that is sent from their networks. All e-mail sent via the Internet is ...
More likely, someone is simply "spoofing" your email address. It's simple to make an email look like it's coming from anyone at all, so it may look like they have managed to hijack your email address, when in reality they have not. We recommend ...
Email spam filters are available at each server. They utilize the major spam blacklists for filtering. You can turn this feature ON or OFF for each or all of your domain's mail addresses. Please log ...
Some or all of these well known spam blacklists may be use on your server: # DNS based IP address spam list bl.spamcop.net # DNS based IP address spam list sbl-xbl.spamhaus.org # DNS based IP address spam list nigeria.blackholes.us On some servers, no...
Spam Assassin is installed on all servers. It is one of the leading products used to prevent and filter unwanted email. You can find more details on this open source product at http://spamassas...
This will discuss using a .procmailrc file to filter spam based on words found in the SUBJECT line of incoming emails.Some of the words contained in this document may be offensive to you, but are commonly used in spam. We apologize for the language co...
If you use any Microsoft Outlook mail program and get an Error 0X8004060C or other 0X800 error, please find and use the DETECT AND REPAIR function in your Outlook program.
Each account has its own webmail program installed that can be configured as you wish. However, PHP must be installed at your domain first. This is done by logging in at your control panel (http://yourdomain/cgi-bin/plusmail) and choosing FREE SCRIPTS, th...
If you get the following or similar error from within webmail, please logout and then log back in using your domain name and NOT an IP address. Requested action not taken: mailbox unavailable Server replied: 550 Your server announces itself (#.#.#.#) w...