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Let me take this opportunity to discuss that we have been offering 100% UPTIME solutions as a standard feature for a few years now. All clients that pay $14.95 or higher per month can take advantage of this service for FREE. You can otherwise obtain ...
Clients that have hosted with us for a long time remember that we used to be very efficient at handling billing, tech support and customer service issues by email alone. This is no longer possible. We receive several thousands of incoming emails on a d...
HELP! I can't see my website. Am I blocked? We have updated security options on cPanel and plusmail servers. This includes, but is not limited to; forced redirect to SSL ports for cPanel and WHM login access, mod_security rules as well as BLOCKING...
CPANEL servers affected:Â Apache 2x has been compiled with SuPhp security feature. That means you can't send PHP commands via the .htaccess file. You'll have to modify your PHP scripts to work with this feature. For more information, go to: http://www.su...
Please visit http://siteworks.com/support and choose SUBMIT A TICKET. Select Billing Dept and click next. Fill out a ticket stating you wish to cancel and be sure to include your domain name and click SUBMIT. A ticket will be created and logged and yo...
An "Internal Server Error" indicates that there is something in your CGI script that the server does not like. There could be several reasons why you are receiving this error. Please review the following situations to see if one applies to you:A...
We are happy to announce that we now offer cPanel web hosting accounts.This interface is easy and intuitive to use. Please use the Developer's Documenation at http://www.cpanel.net/support/docs/index.htmAlso, there is a well developed FORUMS community for...
Once you have created an account, you should receive a welcome email that includes 2 - 5 name servers. You should edit your current name servers (or add them if you just purchased your domain) at your registrar's website. Once the name servers are added, ...
Yes. We do offer dedicated servers, starting at $125 per month. We prefer to discuss your needs with you directly as to whether you can manage the server yourself, need regular sys services, storage and bandwith requirements, type of control panel needed,...
Microsoft discontinued Frontpage support in December 2006. We have a few servers that still offer Frontpage extensions so if you need them, please ask specifically.
WordPress error during the API requestHere is a fix for a WordPress error which we have seen. (version 3.0.1)Error: *An Unexpected HTTP Error occurred during the API request*.If this error appears when trying to view plugins or themes, edit the wp-inclu...
We are often surprised when a client tells us they have had a problem for several days. Please don't assume a problem you are experiencing is being worked on. Many problems are unique to single accounts and we are unaware of them until you advise us. ...
If your domain name expired and the registrar stopped routing to your site and then you made renewal payment, there will be a delay before your site is active by domain name again. This is unrelated to us in any way and we cannot hurry it along. It is ent...
Assuming you have already obtained the new domain name and you would like your primary domain to be replaced with another domain, please submit a support ticket with the following information: Your Primary Domain Name Your Replacement Domain Name Your Ac...
You can get the latest php.ini directly from the developer website at http://cvs.php.net/viewvc.cgi/php-src/php.ini-dist?view=co
You can manage your MySQL database with a simple Web-based interface. PhpMyAdmin is a user-friendly alternative to administering a MySQL database from the command line. The GUI interface allows you to edit databases, tables, columns, and records.You creat...
Your MySQL username cannot exceed 16 characters. If your domain name is mylongdomainname (16 chars) then your user name would also be mylongdomainname .. but if your domain name is myextralongdomainname (21 chars), your MySQL username would be cut off a...
Many web surfers use site safety results when searching for websites. These users will see a green check mark next to those sites that have been reviewed and approved by Norton/Symantecs Safe Web program. Start at http://safeweb.norton.com/ and ...
Minimum levels required (80+) All of our cPanel servers require minimum password strength of 80 (eighty) for any NEW or RESET password options. For example, if you create a new email account its password must reach the VERY STRONG level on the streng...
Path to perl: /usr/bin/perl Path to sendmail: /usr/sbin/sendmail Path to date: /bin/dateJava 2 SDK: /usr/local/java Python: /usr/bin/pythonDomain path: /www/yourdomain (puts you in your web directory) Cgi-bin path: /www/yourdomain/cgi-bin (puts you in yo...
On May 21, 2008, we added PHP5 as a secondary PHP on the Atlas cPanel server. PHP4 remains the primary PHP processor. To use PHP5 on that server, use .php5 pages OR Add this line into .htaccess: AddHandler application/x-httpd-php5 .php .php5 .php4...
This affects cPanel servers only. We now are offering PHP 5x on cPanel servers. It may be primary or secondary. Ask us if needed - or use a phpinfo.php to check which your site is using. On a server where PHP4 remains the primary PHP processor, you nee...
At this time, we have several versions of PHP 4.x.x available and are willing to compile a special version if you need it. The premier source of all things PHP is at the http://php.net website.I recommend you visit our DOWNLOADS section and grab the phpin...
We switched our cpanel servers to phpsuexec on April 12, 2007. We have long used phpsuexec on our plusmail servers. It is known as a more secure management for PHP and also allows us to track and monitor client usage on shared servers so that PHP scripts ...
Occasionally, we may ask you to run a ping or trace route from your local computer to the server your site is on. These are valuable troubleshooting tools at times when you may have connection issues. Your connection to each website on the net is unique t...
If you are submitting a ticket that your website or email are down, PLEASE provide us with an alternate email address, say for your ISP, gmail, yahoo, etc. We CANNOT reach you at your domain email address if there is a problem with the server or domain na...
Many clients using realaudio and realvideo may have problems when using Firefox browsers to access those files for streaming in RealPlayer. Please see   http://forums.mozillazine.org/viewtopic.php?t=206215 for details. One easier fix is to modify ...
We use a non standard SSH port as opposed to default port 22. Please submit a ticket at http://siteworks.com/support to request the port number.
9/28/06Due to inreasing security issues and vulnerabilities through SSH, the hosting industry protocol is moving/has moved towards restricting shell access. We will now be allowing SSH (puTTy) access by request only. This is already in effect on some serv...
If you need to make a change in your payment information, please use our certified secure server at https://siteworks.com/?page_id=193 Your information will be encrypted and handled securely. For added security purposes, we do not store credit card infor...
Clients that have hosted with us for a long time remember that we used to be very efficient at handling billing, tech support and customer service issues by email alone. This is no longer possible. We receive several thousands of incoming emails on a d...
Our shared cPanel hosting servers are compiled with suPHP security feature. That means you can't send PHP commands via the .htaccess file. You'll need a php.ini file to personalize your php. You may have to modify your (older) PHP scripts to work with t...
http://www.usatoday.com/tech/products/2011-04-09-web-browsers.htm?csp=usat.me
Did you forget your password and try several different combinations and none of them worked? If so, you likely were locked out of the server by the firewall or "Brute Force Protection" which are designed to prevent malicious forces from trying t...
No, each website is on a shared IP. This is an Apache preferred method called name-based hosting. However, you may purchase a dedicated IP at an additional charge of $1 per month. A dedicated IP# is a requirement if you use a personalized secure certifica...
Wordpress should be kept updated to latest versions, including themes and plugins.*Please install the WORDFENCE plugin on all Wordpress installations ( https://wordpress.org/plugins/wordfence/ )*Measures You Can Take to Prevent Brute Force AttacksThe ...
WS_FTP For PC Users In order to FTP into your website you will need the following information which was included in your account setup email. USERNAME PASSWORD FTP HOSTNAME When you have this information, and a copy o...